Skip to main content

Legal Stuff

1. Terms and Conditions

Your use of this website is subject to the following terms and conditions.

1.1.1. This service is for residents in the United Kingdom only and is intended to be a reward tool for employee incentives, birthdays, anniversaries and other notable events.
1.1.2. You are entirely responsible for maintaining the confidentiality of your password and account details. If you believe that your password has become compromised you should go to and change your password immediately. You should notify your Manager immediately of any unauthorised use of your account or any other breach of security in order to prevent unauthorised account activity including potential theft. We will not be responsible to you if there is unauthorised access to your account and / or unauthorised account activity as a result of your password becoming compromised, unless this is due to our negligence.
1.1.3. We cannot guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.
1.1.4. We cannot guarantee periods of availability of the website or that access to the website will be uninterrupted. Subject to clause 1.1.3, we shall not be liable to you in respect of any claim or loss (including for the avoidance of doubt any loss of profit, loss of business, wasted management time or other consequential loss) incurred by you which arises as a result of any downtime or non-availability of the website.

1.2.1. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, content, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
1.2.2. You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
1.2.3. Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.

1.3.1. The information in this website is given in good faith. It is subject to change without notice. We are not liable for any inaccuracies and make no representation and give no warranty as to its accuracy.
1.3.2. The information that you supply should be correct at date of entry. If data is found to be incorrect or fraudulent then charges could be taken against you.

1.4.1. If this website ever contains links to other websites, then we accept no responsibility or liability for the content of other websites which are not under our strict control or for the content of any third party advertisements on the website. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. We do not accept responsibility for the privacy policies or procedures of any sites which are linked to our web site.
1.4.2. Please note that if you choose to order goods/services from any third party supplier that may have a link on the site, you will be subject to the terms and conditions of the relevant supplier and we are not a party to any agreement that you enter into. Any arrangements made between you and any third party are entirely at your sole risk and responsibility.

1.5.1. We will not be responsible to you for any loss or damage you may suffer (however it may arise including our negligence) as a result of your access to or use of this website or any materials on this website except where the loss or damage is: death or personal injury due to our negligence; caused by our fraud; caused by any other matter for which it would be illegal for us to exclude or attempt to exclude our liability; or covered by our returns policy, in which case the provisions of our returns policy will apply.

1.6.1. We make The Carrot Exchange service available to you at our discretion and may terminate your access to the service at any time without notice. Some circumstances in which we may choose to exercise our right to terminate your access to the service include (but are not limited to): if you are in breach of these terms and conditions; or in the event that you cease to be an employee or associate of the corporate member; or if our agreement with the corporate member for the provision of the scheme should terminate for any reason.

1.7.1. To purchase from us you must be over 16 (over 18 if purchasing alcohol) and resident in the United Kingdom. By submitting your order you are offering to buy the goods at the price set out in the order. We are not obliged to supply the goods to you until we have confirmed that we have both acknowledged your order and that it has been despatched. No contract will exist until we have despatched the goods.
1.7.2. Orders placed are processed and despatched almost immediately so please ensure your order is correct prior to placing it as once placed orders cannot be changed.
1.7.3. If you order software from us you will also be bound by the terms of the software licence supplied with that software
1.7.4. Whilst all possible care has been taken to ensure that each item is accurately described, descriptions cannot be guaranteed as manufacturers' specifications may change.
1.7.5. If purchasing from us using a payment card, the transaction will be handled via our third party payment processor Stripe Inc. You can find their Terms & Conditions and Privacy Policy here:

1.8.1. We do not accept PO Box addresses for delivery of physical goods. If these are entered it will delay the delivery as we will need to contact you to obtain an alternative delivery address.
1.8.2. We reserve the right to defer the delivery date for circumstances beyond its reasonable control (including but not limited to governmental actions, war, or threat of war, national emergency, riot, civil disturbance, sabotage, or requisition, act of God, fire, explosion, flood, epidemic or accident, import or export regulations or embargoes, labour disputes, default or delay of suppliers and sub-contractors; inability to obtain or delay in obtaining supplies of adequate or suitable material, fuel, parts machinery or labour, or a power failure or breakdown of machinery.
1.8.3. We aim to despatch all e-voucher orders within a few minutes of the order being placed. In normal circumstances, all orders will be fulfilled within 4 working days from the time the order is processed.

1.9.1. You are unable to return e-vouchers or Carrot Codes.

1.10.1. Your right to cancel does not apply to the purchase of electronic vouchers (e-vouchers). E-vouchers can be resent if lost or deleted, but we are not liable for e-vouchers that are redeemed by a third party if an incorrect email address is provided on placing of an order or if there has been a security breach through no negligence on our part.

1.11.1. All Activities are subject to availability. All activities are for one person unless stated otherwise. When you book an Activity your booking will be made direct with the supplier and will become subject to the terms and conditions of that supplier. We strongly recommend that you take out adequate insurance cover for the Activity you are undertaking.

1.12.1. Any contract between us shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.
1.12.2. Nothing in these terms and conditions shall affect your statutory rights relating to faulty goods or services provided. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.
1.12.3. The parties to these terms do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.

2. Privacy Policy

Please retain a copy of this Privacy Policy.

2.1. When you register for the service we will need to know your company, name and e-mail address. We need this information in order to process and fulfil your orders, to let you know the status of your order and other relevant site activity (such as registration confirmations, e-cards, etc.), and to address any queries regarding your orders. Your data will be processed as long as necessary to provide our services and will be deleted if no longer necessary, with the exception for compliancy with relevant national legal obligations.

2.2. On initial registration for the service, a Manager can elect to opt-in via consent to receive marketing communications for the company which will be sent to everyone enrolled.  In this case, we may use information that you provide to advise you of special offers and other relevant news. If at a later date, the Manager or any individual decide not to receive marketing information, you have the right to withdraw your consent from receiving the emails by unticking the box on your Account Profile page.
2.3. We may also disclose your information to our appointed third party agents in order to process your order, for example, to courier companies who deliver goods to you on our behalf. These third parties will only have access to your information in order for them to perform specific tasks related to your order and they may not use it for any other purposes. However, if you subscribe to a magazine publication you may receive an offer of renewal of your subscription direct from the publisher.
2.4. We may disclose your information to our professional advisers for the purpose of obtaining professional advice or to other third parties if we have a legal obligation to do so. We may also disclose your information to a purchaser in the event of a sale of the whole or a relevant part of our business.
2.5. We reserve the right at all times to monitor your use of the service to ensure compliance with our Terms and Conditions. We also reserve the right to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. Calls to and from our Customer Service Team may be monitored and/or recorded for training and security purposes.
2.6. We may need to transfer your personal information outside the EEA if this is necessary in order to supply you with the goods/services you have ordered (e.g. if you have booked a holiday in a destination outside the EEA).
2.7. You should be aware that it is impossible to guarantee the security of any data disclosed via the internet. However, we have taken all reasonable steps to protect your personal information:

2.7.1. Your browser will go into secure mode as soon as you log in, so before you enter any personal details you can check that you are in a secure environment by looking for either a locked padlock icon, or an image of a key in the grey bar at the bottom of your browser screen.
2.7.2. Being in "secure mode" means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 256 bit encryption, therefore keeping your details as safe as possible at all times.

2.8. If you feel your privacy rights are not sufficiently guaranteed, you have to the right to lodge a compliant at your national supervisory authority (Data Protection Authority).
2.9. You have the right of access to a copy, rectify and erase your processed personal data. If you wish to use your right to access or rectification, we will comply without undue delay and at the latest within one (1) month after the receipt of an application. The application takes place through registered mail via